Welcome to Rio Children's Hospital, with branches located in Madurai, Dindigul, and Thanjavur, Tamil Nadu, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information when you visit our website (https://www.riochildrenshospital.com/), use our healthcare services, or communicate with us through our digital platforms.
Rio Children's Hospital is committed to protecting patient privacy and ensuring that personal and health information is handled securely and responsibly. All personal data is processed in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable medical confidentiality regulations.
When you interact with our hospital or website, we may collect the following categories of information:
Health information collected by the hospital is treated as sensitive personal data and handled in strict accordance with applicable healthcare confidentiality standards.
When you browse our website, we may automatically collect certain technical information including:
We collect information through the following methods:
When you fill out forms on our website (such as appointment booking forms), register or provide information at our hospital branches, or contact us via phone, email, website forms, or WhatsApp.
Information shared directly with doctors, nurses, or hospital staff during consultations, diagnosis, treatment, or follow-up care.
Certain technical information may be collected automatically through cookies and website analytics when you interact with our website.
We use your personal and medical information strictly for the purpose of delivering and improving healthcare services, including:
We do not sell or trade personal or medical data for commercial purposes.
To improve patient communication and convenience, Rio Children's Hospital may use the WhatsApp Business Platform. By submitting your phone number through our website, hospital registration forms, or other official channels, you consent to receive communications from Rio Children's Hospital via WhatsApp, which may include automated or manual messages.
These communications may include:
We send WhatsApp messages only to individuals who have voluntarily provided their phone number and consented to such communication.
Your phone number and communications are handled securely and used solely for hospital communication purposes. Rio Children's Hospital will never sell, rent, or misuse your contact information.
All messaging communications are conducted in accordance with WhatsApp Business Messaging Policies and Meta platform standards.
You may opt out of WhatsApp communications at any time by replying with "STOP" or by contacting our hospital administration.
Rio Children's Hospital implements appropriate technical and organizational security measures to protect personal and medical information against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Rio Children's Hospital respects patient confidentiality and does not sell or rent personal data to third parties. We may share information only in the following circumstances:
With doctors, nurses, and authorized hospital personnel strictly on a need-to-know basis to provide healthcare services.
With trusted third-party service providers who support our operations, such as website hosting providers, IT support services, SMS communication platforms, and WhatsApp messaging providers. These service providers are required to maintain strict confidentiality and data protection standards.
When required by law, court order, regulatory authorities, or to protect the safety and rights of patients, staff, or the hospital.
Our website uses cookies and similar technologies to enhance user experience and analyze website performance. Cookies help us:
By continuing to use our website, you consent to our use of cookies. You may disable cookies through your browser settings, although some website features may not function properly.
Under applicable data protection laws, users may have the following rights:
You may request access to personal information held by the hospital.
You may request correction of inaccurate or incomplete contact information.
You may request deletion of non-medical personal data, subject to applicable legal and healthcare record retention requirements.
You may opt out of receiving promotional communications, SMS notifications, or WhatsApp messages at any time.
Rio Children's Hospital retains personal and medical data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Medical records may be retained for the duration required under applicable healthcare regulations and legal record retention requirements in India.
Rio Children's Hospital reserves the right to update or modify this Privacy Policy as necessary to reflect changes in services, technology, or legal requirements. Any updates will be published on this page with a revised "Last Updated" date. Users are encouraged to review this policy periodically.
If you have concerns or complaints regarding data protection or privacy practices, you may contact our designated grievance officer:
Rio Children's Hospital
Tuticorin Ring Road, Masthanpati
Madurai – 625020, Tamil Nadu, India
Phone: 0452-2555222 / +91 77083 18222
Email: info@riohospital.com